Troubleshooting and Support Steps

1. Initial Troubleshooting

   - Check the Manual: Refer to the user manual for troubleshooting tips and common solutions for minor issues.

   - Basic Checks: Ensure that all connections (power, water, air, abrasive supply) are secure and that there are no visible damages or loose parts.

   - Error Codes: If the machine displays an error code, look it up in the manual to understand its meaning and possible solutions.

2. Customer Support Contact

   - Contact Information: Reach out to DENO customer support using the provided contact details. This can include phone numbers, email addresses, or an online support portal.

   - Detailed Description: Provide a detailed description of the problem, including any error codes, symptoms, and steps already taken to resolve the issue.

3. Remote Assistance

   - Video Call: Arrange a video call with a DENO technician to visually inspect the machine and guide you through troubleshooting steps.

   - Remote Diagnostics: Some issues might be diagnosed remotely by the technician using the machine’s software if it has remote diagnostic capabilities.

4. On-Site Service

   - Request Visit: If the problem cannot be resolved remotely, request an on-site visit by a DENO technician.

   - Engineer Visit: DENO can dispatch an engineer to your location for more complex repairs and adjustments.

5. Spare Parts and Repairs

   - Order Parts: If specific parts need replacement, DENO can supply the required spare parts. Ensure you provide the exact part numbers and machine model.

   - Installation Guidance: Follow the instructions provided for replacing the parts, or have the technician perform the installation during their visit.

6. Training and Prevention

   - Operator Training: Ensure operators are well-trained in machine use and basic troubleshooting to prevent common issues.

   - Regular Maintenance: Adhere to the recommended maintenance schedule to minimize the risk of problems. This includes regular inspections, cleaning, and part replacements.

7. Warranty and Extended Support

   - Warranty Coverage: Check if the issue is covered under the warranty. DENO’s standard warranty covers major components except for consumable parts.

   - Extended Warranty: If you have an extended warranty, you can avail of the additional support and coverage as per the agreement.

By following these steps, you can effectively address and resolve issues with your DENO waterjet cutting machine, ensuring minimal downtime and maintaining optimal performance.